Company Policy

We care the customer values

1. Product Information Policy

·       Product images and descriptions displayed on the website are for reference purposes only.

·       Actual product color may vary slightly due to lighting and screen resolution.

·       Product details such as fabric, size, and fit are provided with maximum possible accuracy.

2. Pricing Policy

·       All prices are listed in INR (₹).

·       Prices are subject to change without prior notice.

·       Discounts and offers are valid for a limited period only.

3. Order & Payment Policy

·       An order is confirmed only after successful payment.

·       We use secure and trusted payment gateways.

·       The company is not responsible for failed or pending transactions caused by banks or payment providers.

4. Shipping Policy

·       Orders are usually dispatched within 3–7 working days.

·       Delivery timelines depend on the customer’s location.

·       Delays may occur due to courier partners, weather conditions, or other unforeseen circumstances.

5. Return & Exchange Policy

·       Return or exchange requests can be made within 5–7 days of delivery.

·       Products must be unused, unwashed, and with original tags intact.

·       Innerwear, customized products, and sale items are non-returnable.

6. Cancellation Policy

·       Orders can be cancelled before dispatch only.

·       Cancellation is not allowed once the order has been dispatched.

7. Refund Policy

·       Refunds for approved returns are processed within 7–10 working days.

·       Refunds are credited to the original mode of payment.

8. Privacy Policy

·       Customer personal information is kept secure and confidential.

·       Data is not shared with any third party, except for order fulfilment and delivery purposes.

9. Customer Support Policy

·       Customer support is available on working days from 9am to 6pm.

·       Queries are usually responded to within 24–48 hours.