Returns & Exchange Policy

We are committed in ensuring your satisfaction with any product that you have purchased from Clothiers. However, if in an unlikely event you are not satisfied with your purchase, the below mentioned return / exchange policy is to be followed for store or website purchase respectively.

Return, Exchange, Offers, Cancellation & Refund Policy

• Customer can initiate a cancellation request, till the order has not been shipped from our warehouse.
• Customer can initiate a cancellation / request request by visiting the “My Orders” section of the account on website.
• In case of a purchase made by a customer using guest checkout, please create an account using the same e-mail ID & phone used at the time of placing the order. Upon logging in, customer can initiate a cancellation / return request under the "My Orders" tab of the account.
• In case of prepaid order product cancellation, refund will be initiated from our end within 7 working days to the source account.
• Please note, in order to return a product purchased from clothier.co.in, the customer will have to handover the product to shipping partner with the bill copy, product with intact tags, packaging & in an unused / unaltered, saleable condition. This is applicable for all of the following points.
• Return of a product can be initiated by customers from 7 days of delivery of the product by mailing us at clothierjaipur@gmail.com
• In case of prepaid order return, refund will be initiated to the source account within 7 working days after the product is picked up by our shipping partner from the customer.
• In case of COD order return, refund will be initiated within 7 working days after the product is picked up by our shipping partner from the customer & customer shares the bank account details of the refund to be initiated to.
• Purchase of products on clothier.co.in website on discount / offer, only return can be initiated within 7 days of the delivery by mailing us at clothierjaipur@gmail.com.
• No exchange is allowed for discounted products. 
• In case of manufacturing defect in products purchased on offer / promotion / discount, can be returned with 7 days of date of delivery only through website.